We have staff shortages at present due to isolation so please bear with us when trying to contact the surgery.

The majority of our patients understand how incredibly hard our clinicians and receptionists work and we want to thank them for their continued support, especially during these very unusual times. The video that follows contains a blunt message. It has been produced by the Institute of General Practice Managers and we thought long and hard about sharing it on this site. It is not the practice's intention to cause offence to any of our service users, however, after careful consideration we feel that it is right to address the atrocious abuse that is taking place in general practice every day, the brunt of which is directed at administration and reception staff who are doing their very best to help patients in incredibly difficult circumstances as services get back on their feet and backlogs are managed alongside new demands. It is not just Bankhouse staff who regularly face such abuse. For a little more context, nationally 83% of practices had to call the police for help after experiencing abuse from patients and 78% after facing threatening behaviour, racist or sexist abuse from patients; this cannot in any way be acceptable and must not be tolerated. Thank you for listening. 

https://www.youtube.com/watch?v=3ru4QhVZ2a8

Bankhouse Surgery

The doctors and staff at Bankhouse Surgery in Hartlepool are proud to offer the highest standard of healthcare. We offer specialist clinics for the management of chronic diseases such as asthma and diabetes and a wide variety of other medical services including minor surgery, childhood and travel vaccinations, baby clinics and contraception and sexual health services.

This practice is very highly regarded regionally and is one of the leading training practices in the North East, working closely with Newcastle University and the Northern Deanery in the training of young doctors.

In addition to lots of information about the practice, the menu on the right hand side of this page allows you access to a wealth of NHS health-related information.

Please see link on right of this page, "Accessing the right treatment - Right Place Right Time, to ensure you access the correct NHS service for your particular problem

IMPORTANT

The NHS in Hartlepool & Stockton and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

In the interest of infection control due to coronavirus outbreak we have temporarily suspended the use of our auto check in service. Please give yourself enough time before your appointment to ensure that you are checked in for your appointment time.

Please be aware that we remain open for business as usual - although this might look a bit different

Whilst there will be fewer face to face

Telephone consultations - available to book via telephone

Video consultations - during telephone consultations if GP feels appropriate

e-Consultations - available via our website

Unfortunately online appointment booking remains unavailable for now.

Please note the GP surgery does not supply letters of exemption for wearing face masks. The government guidance on exemption suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this. Government advice on use of face coverings can be found on the www.gov.uk website.

We are unable to issue COVID vaccination certification at the practice. Please see the Gov.uk website for further information. Proof of your vaccination status will be available on the NHSapp, which is also valuable for accessing your health records and ordering repeat prescriptions. The NHSapp can be downloaded from here for iPhone or here for android. Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.

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