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Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

Nurse appointments are available online however only certain types of procedures can be booked. You can choose from B12, Bloods and smear. Appointments with the nurse for any other reason will need to be booked directly with the practice.  You will only be able to be seen for the one thing you have booked in for.

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record


Bankhouse Surgery

The doctors and staff at Bankhouse Surgery in Hartlepool are proud to offer the highest standard of healthcare. We offer specialist clinics for the management of chronic diseases such as asthma and diabetes and a wide variety of other medical services including minor surgery, childhood and travel vaccinations, baby clinics and contraception and sexual health services.

This practice is very highly regarded regionally and is one of the leading training practices in the North East, working closely with Newcastle University and the Northern Deanery in the training of young doctors.

In addition to lots of information about the practice, the menu on the right hand side of this page allows you access to a wealth of NHS health-related information.

Please see link on right of this page, "Accessing the right treatment - Right Place Right Time, to ensure you access the correct NHS service for your particular problem


The NHS in Hartlepool & Stockton and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.


In the interest of infection control due to coronavirus outbreak we have temporarily suspended the use of our auto check in service. Please give yourself enough time before your appointment to ensure that you are checked in for your appointment time.

Please be aware that we remain open for business as usual - although this might look a bit different

Whilst there will be fewer face to face

Telephone consultations - available to book via telephone

Video consultations - during telephone consultations if GP feels appropriate

e-Consultations - available via our website

Unfortunately online appointment booking remains unavailable for now.

Please note the GP surgery does not supply letters of exemption for wearing face masks. The government guidance on exemption suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this. Government advice on use of face coverings can be found on the website.




(Site updated 26/04/2021)

Contact Details

Bankhouse Surgery

Contact Telephone

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