Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

book or cancel appointments online
renew or order repeat prescriptions online
view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

Nurse appointments are available online however only certain types of procedures can be booked. You can choose from B12, Bloods and smear. Appointments with the nurse for any other reason will need to be booked directly with the practice. You will only be able to be seen for the one thing you have booked in for.

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Repeat PrescriptionsManage your Repeat Prescriptions

Cancel AppointmentsCancel any existing appointments

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Change Contact DetailsChange your Contact Details

Your Clinical RecordUpdate your Clinical Record

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Bankhouse Surgery

The doctors and staff at Bankhouse Surgery in Hartlepool are proud to offer the highest standard of healthcare. We offer specialist clinics for the management of chronic diseases such as asthma and diabetes and a wide variety of other medical services including minor surgery, childhood and travel vaccinations, baby clinics and contraception and sexual health services.

This practice is very highly regarded regionally and is one of the leading training practices in the North East, working closely with Newcastle University and the Northern Deanery in the training of young doctors.

In addition to lots of information about the practice, the menu on the right hand side of this page allows you access to a wealth of NHS health-related information.

Please see link on right of this page, "Accessing the right treatment - Right Place Right Time, to ensure you access the correct NHS service for your particular problem

IMPORTANT

The NHS in Hartlepool & Stockton and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you've been:

to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on nhs.uk.

(Site updated 20/02/2020)

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