Repeat Prescriptions

pills1If a repeat prescription has been authorised by your Doctor you may re-order it without seeing a GP.

Unfortunately, for reasons of clinical safety, we cannot accept prescription orders over the telephone. We feel obliged to come into line with what is nationally regarded as best and safest practice, and which is already normal practice in almost all Hartlepool practices. This was previously on hold due to Covid-19 restrictions however please see below for further information.

There are three options for ordering:-

1) Keep the white half of your last prescription. When you are ready to re-order, tick the boxes opposite the items needed, and drop the form into a prescription box at the entrance to the surgery.

2) If you have internet access you can register for on-line access and subsequently order via this web site. Please ask at reception for the access information required. You need this information before trying to register. As well as online ordering of prescriptions, you will also be able to make and cancel appointments and have the option to access your medical records.

3) From September 2019 pharmacies will no longer order on behalf of a patient and patients will need to order their medication directly from the GP. However please see the "repeat dispensing" section which is a helpful way to prevent you having to order your medication monthly/weekly. Please note we DO NOT do same day prescriptions.

Due to Covid-19 restrictions easing the surgery from the 1st July the surgery will no longer be ordering prescriptions over the telephone. We will be asking patients to order via the online app or hand in a repeat slip to the surgery. 

The turnaround for prescriptions will change from being processed within 24 hours to 48 hours - this change will ensure that GP's can turn the script around safely within a realistic time frame.

If your request is made online, after the surgery is closed, or the request is put in the prescription box after 6pm, this will only be dealt with on the next working day

If you have any questions or concerns about your repeat prescriptions, please raise these with any GP during an appointment or feel free to make an appointment for this purpose. Alternatively, you can ask a receptionist to pass on any specific question on your behalf.

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