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GOV.UK: coronavirus – guidance and support
Government information and advice.
Please see the new information tab to the right of this home page, entitled, "NHS extraction of GP Data". This details the changes in the way medical records can now be used by the NHS to plan services.
Please see the Patient Group tab on the right hand side of our home page.
We encourage our patients to join this group and hopefully regularly give us their views and contribute to the practice's future policies.
Hartlepool carers operate a drop in service at the practice most Wednesdays from 12-2pm. For more information contact Hartlepool carers on 01429 283095
Babies are now seen in normal surgeries although there is a special clinic for 8 week check and 1st immunisations.
Your Health Visitor will contact you regarding your child’s 3½-year check and you will receive a letter about pre-school booster injections.
Generally carried out by a Practice Nurse. Please inform the receptionist when you are making your appointment that you will be having a smear test. We follow the local policy which advises a smear every 3 years, from the age of 25, unless the cytologist recommends repeating the smear more often or is medically indicated.
We aim to review all patients who fall into any of the above categories on an annual basis. You should receive a review letter with your prescription, requesting you to make an appointment with either a Nurse or a Doctor. We strongly advise you attend for your review as this may prevent complications.
Contraception. This is available from the Doctors in normal surgery times. We also offer nurse based appointments for repeat prescription of the pill for women who are not having any problems. We no long do Nexplanon (contraceptive implant) or remove implants. This is now done by the town wide "CASH" service upstairs in our One Life building.
We are participating in a heart disease risk-screening programme. Depending on your risk factors you may be asked to come in for a short medical exam. Smoking cessation help and advice is provided in Hartlepool through the specialist Smoking Cessation Service. Please ask reception for details of drop-in locations or telephone 0800 0224332 for information and advice.
People with learning disabilities have poorer health than the general population, yet are less likely to access healthcare. Mental illness, chronic health problems, epilepsy, and physical and sensory problems are more common and people with learning disabilities are less likely to receive regular health checks and access routine screening. Bankhouse Surgery offers annual health checks with people with learning disabilities. Please contact the practice for further information.
Minor skin lesions and warts can be removed in the surgery. Some lesions are unsuitable for treatment at the surgery and may need to be referred for sopecialist treatment. Treatment of warts is now done in normal GP clinics and we no longer run specialist wart clinics. Please mention if an appointment is made for wart removal so the receptionist can ensure that the GP concerned has the appropriate equipment ready.
Doctors carry out postnatal checks in normal surgery hours.
There is a specialist smoking cessation service in Hartlepool. These services are not offered directly by GP practices. We hold details of drop in sessions available in various locations around the town - please ask one of our receptionists. The service can be contacted directly on 01642 383819 or via their website, www.northoftees-stopsmokingservices.nhs.uk
Please see reception for a travel form. Once returning the form to reception please contact us from in a few days time of handing this form to see if you require any vaccinations. Vaccinations are available from our Nurses (by appointment only) during any of their clinic sessions. Please ensure plenty of time before departure as some vaccinations may need to be given up to 12 weeks prior to departure. Most vaccinations are free of charge.
If some patients require transport to hospital appointments etc please contact 01642 263122
Children. It is important that your children are fully vaccinated. This may be performed at either our baby clinics or exceptionally by appointment with the Practice Nurse. In order to facilitate record keeping, it is helpful that immunisations are undertaken by us and NOT in community clinics.
If it is difficult for you to attend the surgery at the given times alternative arrangements can be made.
Adults - Are You Up To Date With Your Tetanus And Polio?If you require routine vaccinations and travel immunisations please make arrangements to see the Practice Nurse. (See attached insert advice on immunisations).
When you attend for a test of any kind you will be given an indication of when the results are likely to be available. We then ask that you contact us so that we may give you the results and advise you of any follow up treatment.
Please note that the Receptionist can only give results to patients once the Doctor has checked the result and given authorisation.
In order to maintain patient confidentiality, results can only be given to the patient themselves, unless they are under the age of 16 years.
Please note that Bankhouse Surgery no longer accepts self referral urine samples at reception
This decision has been made by the GP's in order to improve patient safety.
Please speak to a member of reception for advice if you have any questions.
WOMEN (Aged 16-65) - Can be booked in with the a member of the nursing team
CHILDREN - Can be booked in for a same day appointment with the GP
MALE PATIENTS - Please book a GP appointment to discuss symptoms
EXPECTIONS - Samples will be accepted as normal when it has been requested by a nurse or GP for investigation or an annual review such as diabetes, kidney disease etc.
Vibrating Pager Devices are available at reception for the benefit of our patients who have hearing or sight impairments.
Please enquire at the reception desk.
NHS England and partners have launched the ‘Healthier You: NHS Diabetes Prevention Programme’ (NDPP) to help people who are at risk of developing Type 2.
In the UK, around 22,000 people with diabetes die early every year and five million people in England are at high risk of developing Type 2 diabetes.
While Type 1 diabetes cannot be prevented and is not linked to lifestyle, Type 2 is largely preventable through lifestyle changes.
The Healthier You: NHS Diabetes Prevention Programme identifies people at high risk and offers them support to make positive changes to their lifestyle to reduce their risk of developing Type 2 diabetes.
If you haven't been referred to Healthier You but you're interested in the service, the first step is to check if you're at high risk. Visit the 'Know Your Risk' tool at www.diabetes.org.uk/risk and find out if you are at risk of getting Type 2.
The programme is a partnership between NHS England, Public Health England and Diabetes UK, working with private providers and local authorities. The service is being delivered in Northern England by Ingeus UK.
We have ordered your flu vaccination and it is on its way. Bankhouse Surgery GP's will be donating 50p to Alice House Hospice for every flu vaccination.Why not help others while helping yourself?
The flu vaccination is offered free on the NHS to:
If you care for someone who is ill or disabled you can also have the flu vaccine.
Children aged 2 or 3 or children in primary school can also get the flu vaccination via a nasal spray
For more information please contact the practice.
Doctors in Hartlepool are harnessing mobile phone technology to enable thousands of patients improve their health and well-being.
The GP practices of Hartlepool have launched an innovative new app across the town called ‘Hartlepool Alive.’ `It has been developed with the collaborative working of all the GP practices and their link workers.
The relatively new role of link workers are attached to every GP practice in the town. They enable people to have more control over their own lives and to develop skills and connections in the community to improve their well-being and help prevent them from being isolated.
The app – one of the first of its kind in the North-east - is designed to be more than a simple health app. It focuses specifically on the town of Hartlepool and provides people with access to a range of activities and community groups in the area.
Dr Jacqueline McKenzie who was part of the group that developed the app said ‘There is something in the Hartlepool Alive app that will appeal to everyone across the town. It covers a variety of areas such as stretches that can be done at home for a painful knee to where to access food banks.’ 2 more examples
The app aims to provide information for people across the town to enable a holistic approach to be taken to general well-being. It also gives patients access to further resources and information about advice and support they may require.
Patients can obtain further information about the app by contacting their GP surgery.
The app is available from 12th March 2020.
To download the app you can:
use the link http://bit.ly/2th7JT2
search for ‘Hartlepool Alive’ in the Apple App store or on Google Play
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