This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

Nurse appointments are available online however only certain types of procedures can be booked. You can choose from B12, Bloods and smear. Appointments with the nurse for any other reason will need to be booked directly with the practice.  You will only be able to be seen for the one thing you have booked in for.

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record

Bankhouse Surgery

The doctors and staff at Bankhouse Surgery in Hartlepool are proud to offer the highest standard of healthcare. We offer specialist clinics for the management of chronic diseases such as asthma and diabetes and a wide variety of other medical services including minor surgery, childhood and travel vaccinations, baby clinics and contraception and sexual health services.

This practice is very highly regarded regionally and is one of the leading training practices in the North East, working closely with Newcastle University and the Northern Deanery in the training of young doctors.

In addition to lots of information about the practice, the menu on the right hand side of this page allows you access to a wealth of NHS health-related information.

Please see link on right of this page, "Accessing the right treatment - Right Place Right Time, to ensure you access the correct NHS service for your particular problem


From September 2019 pharmacies will not be able to order your medication on your behalf. You will need to order your repeat prescriptions directly from your GP practice by either ordering online (if you are not already registered for patient online services then please speak to a member of reception) or using the white tear off part of your repeat prescription and identifying the medications you require.

Remember your GP practice and pharmacy need time to prepare and dispense your prescriptions. Please DO NOT leave ordering your prescriptions to last minute. We do not issue same day prescriptions. If you order your prescription before 6pm on a working day they will be ready the following working day after 3:30pm. Therefore if you order on a Saturday or a Sunday we process your order on a Monday (excluding bank holidays) and it will be ready for collection on following Tuesday after 3:30pm. We do not take repeat prescription orders over the phone.

A letter will be sent out to all patients with regards to the above from the CCG week commencing 5/8/19.

The surgery currently has a problem with the telephones.  This is a Tees wide issue.  We hope to be up and running again very soon.
















(Site updated 17/01/2020)

Contact Details

Bankhouse Surgery

Contact Telephone

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website