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Repeat Prescriptions

pills1If a repeat prescription has been authorised by your Doctor you may re-order it without seeing a GP.

Unfortunately, for reasons of clinical safety, we cannot accept prescription orders over the telephone. We feel obliged to come into line with what is nationally regarded as best and safest practice, and which is already normal practice in almost all Hartlepool practices.

There are three options for ordering:-

1) Keep the white half of your last prescription. When you are ready to re-order, tick the boxes opposite the items needed, and drop the form into a prescription box at the entrance to the surgery.

2) If you have internet access you can register for on-line access and subsequently order via this web site. Please ask at reception for the access information required. You need this information before trying to register. As well as online ordering of prescriptions, you will also be able to make and cancel appointments and have the option to access your medical records.

3) You can take the white side of your prescription to your community pharmacy and ask them to order on your behalf. They will then accept your telephone orders or order automatically for you. You can also ask your pharmacy to register you for the Electronic Prescription Service (EPS). This means that we can send an electronic version of your prescription directly to your pharmacy, potentially making the service smoother, quicker and safer. Alternatively it may be possible to arrange for your community pharmacy to collect prescriptions on your behalf.

Prescriptions will be available after 3.30pm on the next working day after your request was received. Prescriptions must be collected and signed for, either personally, or by a pharmacy on your behalf.

If your request is made on line, after the surgery is closed, or the request is put in the prescription box after 6pm, this will only be dealt with on the next working day and will only be available for collection the day after that.

If you have any questions or concerns about your repeat prescriptions, please raise these with any GP during an appointment or feel free to make an appointment for this purpose. Alternatively, you can ask a receptionist to pass on any specific question on your behalf.

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