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New Patient Registration

The practice welcomes new patients who live within our practice area. Our catchment area is the whole of the Hartlepool Primary Care Trust area which is now the same as the Hartlepool Borough Council boundaries. Please contact the surgery if in doubt.

As it often takes some time for records to be forwarded from the health authority all newly registered patients will be asked to complete a health questionnaire and are offered a consultation with a nurse or Health Care Assistant. We may also need to obtain confirmation from your previous practice before being able to supply prescriptions for repeat medication. Always try to obtain repeat prescriptions before transferring practices to avoid prescription delays.

Please note that in order to register with the practice, potential patients need to be long term legal residents in the UK. People normally resident overseas whether UK nationals or not, are only entitled to emergency treatment. To be able to verify you identity, to fairly assess the right to NHS services, and to confirm residence in our practice area and at the registered address, we need you to bring in your passport or birth certificate and proof of residence (e.g. a utility bill or rent book dated within the last three months). Please contact reception for further information.

Submitting the GMS1 application form does not immediately make you our patient. Whilst immediate and necessary medical treatment is always available, you will not be able to make a routine appointment or order repeat medications until your application is accepted (subsequent to submission of documentation). We reserve the right to turn down applications where we do not believe patients have a right to NHS non-emergency treatment, if the patient behaves unacceptably at the time of registration, or if the patient concerned has previously been removed from the practice list. This is particularly true in the case of previously violent, aggressive or bullying patients, but it may also apply to other cases where there has previously been a breakdown of doctor - patient relationship.

The practice rigidly enforces NHS zero tolerance policies towards aggressive and abusive behaviour against practice staff or other patients.

 

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